Archive for the ‘Uncategorized’ Category

How Disaster Recovery Will Become a $12 Billion Industry By 2020   no comments

Posted at 6:04 pm in Uncategorized

The last few years has seen the burgeoning of many Disaster Recovery companies around the globe. As it turns out, these companies may know something everyone else might not. If a study that MarketsandMarkets published recently is anything to go by, the disaster recovery industry is about to go through tremendous growth.

disaster recovery companies

According to the report, Disaster Recovery as a Service will be worth $11.92 billion by 2020. This news is bound to excite providers of Disaster Recovery as a Service (DRaaS) solutions. For an industry that is only worth $1.42 billion today, reaching $12 billion will be one of this decade’s most intriguing financial explosions. Very few industries ever grow that fast. A 52% annual rate of growth would be impressive for any industry.

A new approach to DRaaS will increase adoption and deployment

This report has backed up its claims by taking the reader deep into the Disaster Recovery industry showing you the various subgroups of the market. It analyses these subgroups and presents the estimates of the industry metrics. It also clearly shows the opportunities, emerging trends and challenges that anyone who wants to go into the industry ought to know. The manner in which this MarketsandMarkets report goes into the details of the industry is what makes its claim all the more believable.

The firm says many small and medium sized businesses do not plan for disaster Recovery. It points this and the use of cloud-based applications that are platform dependent as the two main reasons why the Disaster Recovery as a Service market is struggling. These industry struggles have hampered the adoption as well as deployment of disaster recovery solutions. What this means is the firms that will figure out how to overcome these struggles are bound to reap big in the next few years.

A growing understanding of the benefits of DRaaS will foster growth

However positive anyone might want to be regarding the disaster recovery industry, you can’t help but shrug off the numbers in this report as mere wishful thinking. Given the slow rate of adopting recovery tools that has been recorded in past years, many would be forgiven for being critical about the possibility of these predictions coming true. Yet, Gartner’s first ever DRaaS Magic Quadrant (PDF) shows that business organizations are going to quite heavily invest in cloud recovery solutions in the next few years.

Gartner believes that by 2018, business enterprises will be investing more in cloud recovery solutions than the traditional ones. As business leaders get a deeper understanding of the benefits of cloud Disaster Recovery as a Service, they will embrace cloud disaster recovery solutions more, which will lead to momentous growth of the industry, perhaps the kind that the MarketsandMarkets report predicts.

Written by on October 20th, 2016

How to Choose Among IT Support Companies   no comments

Posted at 4:01 pm in Uncategorized

With the need for IT services at its most demand, so many IT support companies philadelphia have sprout up – all offering different services and packages. And with numbers comes options. Picking out through these
options can be challenging. As such, being able to decipher the most significant qualities in an IT support
provider can really come in handy.


Quick response times

Ideally, it is important to choose an IT support company that can be able to respond to your requests in a
reasonable time. However, keep in mind that a guaranteed response time only means that the provider will
respond to your queries within that time, and then start troubleshooting for a solution. Some IT related
problems can take a long time to fix, so be cautious of any IT support companies that promise specific time
frames to resolve your problems.


Just like you wouldn’t trust your life with an unqualified lawyer, or your health with an uncertified doctored,
you shouldn’t trust an IT support provider with no accreditations to their name. Ensure that the software
the company provides its services on has all the necessary certifications from its manufacturers.

Case studies and testimonials

A reliable IT support company should have a website and a number of case studies and testimonials
showcased on their website. In particular, watch out for case studies and testimonials from clients that have
similar needs as yours.


An IT support company that is within close proximity to your business can come in handy in case you
experience issues with hardware. However, there are certain problems that don’t require on-site assistance,
and can be fixed remotely. In any case, ensure that the potential IT support companies you’ve shortlisted
will go the extra mile to resolve your problem without having any confines on location.

Attitude towards customer services

A competent IT support company should be able to match their services with customer needs and
expectations. To this end, an outstanding customer service should be incorporated throughout the
company, providing a positive attitude in the work they do, which should be reflected throughout the team.

Transparent agreement

Some IT support companies tend to charge a relatively low monthly fee, and then go ahead to charge an
extra fee for such things as onsite support. For this reason, it is important to ensure that you are aware
what is included in the support agreement, and what is not. Bear in mind that these agreements are set up
to ensure a mutual agreement and understanding of the services involved for both parties.

Appropriate size

Different service providers suit different levels of businesses. Some large IT support companies may not be
able to grant you access to their top technicians if you’re a small business, regardless of what their adverts
say. On the other hand, a small IT support company for a large organization might lack the necessary
resources to provide the support you need. Bottom line: ensure the company is the right size for your

Your relationship with the IT support company will change as your needs for your business transform. The
success of your business will be determined by your flexibility to scale up and down your IT capabilities
whenever you need to. Before making a decision, inquire about the costs associated with changing the
levels of IT support services they provide, as well as the time it will take to implement the changes.

Written by on May 12th, 2016

PSIM – What It Really Is   no comments

Posted at 10:39 pm in Uncategorized


We face many different security threats on a daily basis. Simple homeowners face threats of theft of physical assets, violence, intrusion, identity theft, and theft of personal data. For big companies, those threats are multiplied many times. Companies have more physical assets and they have more sensitive information to protect as well. To complicate matters, companies deal with lots of clients and employees; the threats to their security can come from without as well as within the company itself.

For these reasons companies often employ complex security measures to protect themselves. They begin with installing strong doors and locks, and complement these with an access control system. They employ alarms to warn of intruders. They deploy strategic lighting, video surveillance cameras and recording equipment to deter criminals as well as to identify miscreants. On their data network they install firewalls and control access through the use of passwords and badges. While all these measures are required, their complexity can make them very hard to coordinate and use properly. That is where Physical Security Information Management or PSIM comes to the rescue.

What is PSIM?

PSIM is a type of software that helps the user to make sense of the many security applications and devices installed as part of the entire security system. It integrates the devices, security applications, and information systems from different suppliers and manufacturers so all of them sort of ‘pulls in the same direction’ to ensure physical as well as data security. Here, and article on Security Magazine’s online version enumerates the benefits of PSIM.

The main functions of PSIM software include:

  1. Collection of inputs from the different components of the security system: The inputs will come from alarms, video surveillance cameras, recording equipment, access control system readers, and the various software that control each of the sub-systems.

  2. Data and Input Analysis: Data, events and inputs are generally useless until they are properly analyzed to see what they point to: an intrusion attempt, unauthorized access or any situation that requires the user’s intervention.

  3. Verifying incidents: Video surveillance software can only use what it is programmed to recognize to make a preliminary determination of an incident. PSIM software presents all available data from the component sub-systems to allow the operator to make an informed decision as to the required response. In some cases all an alarm incident requires is a reset.

  4. Report generation: All the information gathered, including incidents and responses, are compiled into reports in a format the user can customize. These reports allow the user to use the data for the purposes of investigation, systems and procedures improvement, training, and even incident investigations.

  5. Review trail: PSIM software tracks and records such things as changes to system settings, number of incidents and the actual response times for each. This helps to further improve standard operating procedures and the security system as a whole.

PSIM software platforms allow the integration of security system components from many different manufacturers to give more opportunities for expansion and customization. The end result is better control of what can otherwise be a difficult task of getting all the components to work together.

Written by on June 22nd, 2015

Touch Screen Overlay –The Differences Between Projected Capacitive and IR   no comments

Posted at 10:42 pm in Uncategorized

touch screen overlay

The useful lives of many ordinary monitor screens are being extended by a device called a touch screen overlay. Available in a choice of many different technologies, these devices are getting deployed in offices, showrooms, trade shows, information kiosks and even interactive advertising screens. Since it has gained relatively wide acceptance among users, the question as to which of the two most popular technologies is best for the touch screen overlay has come up.

So far, the two most popular technologies used on touch screen overlays are the infrared (IR) and projected capacitance (a.k.a. ProCap, or PCap). While touch screens utilizing these technologies are equally durable and reliable, there are some difference which may make one better than the other depending upon the application. So what are the features of each and their differences?

Projected capacitance technology is more commonly seen on smart phones and tablets; only recently have they been used on touch screen overlays. You can say projected capacitance technology has just recently joined the ‘big screen’ market. Research work undertaken by such organizations as the International Electronics Manufacturing Initiative may have had something to do with that.

This type of screens has two layers of conductors arranged in a grid, the layers separated by a thin and transparent insulator. The conductors are also made of transparent material, usually Indium Tin Oxide (ITO). When you touch the surface of the glass, the projected capacitance of the conductors at the point of contact is altered, allowing its location to be measured.

The advantages of projected capacitance touch screen overlays include:

  • High resistance to interference; even solid objects placed on top of the screen does not disrupt its function.
  • Capable of sensing multiple touches, as many as 40-60 at a time, and recognizes smooth gestures.
  • Very accurate and has a quick response time
  • Easy to maintain and is both dust and water resistant.
  • Will only respond to touch from a finger or stylus; rejects arm and palm touches.
  • Can be installed without a bezel or border (full glass surface)

There is only one major disadvantage: very large screen sizes are not widely available.

Infrared touch screen overlays are widely used in large screen formats. They are relatively inexpensive when compared to other technologies.

These screens use infrared light to sense touches on the surface. Bezels on each of the four sides contain matching infrared emitters and sensors to create an invisible grid of infrared beams. When the surface of the screen is touched, the infrared beam is broken at the point of contact which allows the device to determine its location.

Pros of infrared overlays are:

  • They are inexpensive and available in large sizes
  • They feature accurate touch sensing, fast response time and smooth gesture recognition
  • It is easy to make custom size screens

Cons include:

  • Solid objects placed on the screen creates blind spots
  • There always needs to be a bezel to house the IR components – it cannot be a borderless screen
  • Some old models are easily affected by bright light.

Which one is better for you? First you need to check out your requirements and the conditions under which you need the overlay to perform. After that it is just a matter of matching them with the features of each type of touch screen overlay.


Written by on March 22nd, 2015

ACD Call Center Makes Contact Centers Look Good   no comments

Posted at 2:59 pm in Uncategorized

acd call center for small business

All business endeavors depend on good relations with their clients for survival.  Customer service is an area where the most successful companies excel.  While the internet age has been with us for some time now, the telephone remains one of the most popular means of connecting companies with their valued clients.  Because of the widespread use of the telephone as a way for clients to ask for information, inquire about products and services, or to get an issue resolved, many companies have been forced to hire the services of contact centers.

These contact centers are given the very important task of acting as representatives of the company on telephone lines; they are entrusted with protecting the company’s reputation over the phone.  It is therefore the contact center’s obligation to be as professional as possible when dealing with their client-company’s customers.  The better they handle incoming phone calls, the more they company they represent looks good to their clients.

Call centers try to look good by routing calls to the appropriate agent, one with skills required to provide the information or issue resolution the caller seeks, at the shortest possible time.  Long waiting times are black marks on their performance records.  To achieve their goals, contact centers have turned to using acd call center for help.  In case anyone is wondering ACD stands for automatic call distribution, and it is very efficient at it.  An in-depth explanation of the benefits of ACD systems may be found through

An acd call center for small business is usually cloud-based software.  This makes implementation very affordable because there is no expensive hardware to purchase and maintain. It also allows a very short ROI time.  Call centers gain speed and accuracy in distributing calls because ACD uses a complex algorithm to route calls.  The algorithm is based on the phone line the caller dialed, the area code of the caller, available information about the caller, the available call center agents, the skill of the agent, information gathered through the interactive voice response (IVR), and the rules provided by the client-company.  Through this method the call center agent is paired with a call he has the skills to handle, thus he comes across to the caller as a very able professional.  Professionalism is something that industry organizations like the Manitoba Contract Center Association are trying to promote.

Efficient call routing increases the productivity of call center agent by reducing idle time, reducing call durations as issues are resolved at a faster rate, and enabling the agent to feel confident about his skills.  That is something even the client/caller on the other side of the line will surely notice and appreciate.

Quality control is essential to keeping performance at peak levels.  Because ACD software service is cloud-based, managers are always in contact with all their call center agents regardless of their geographical locations.  Monitoring is done in real time so that corrective measures can be applied to problems before they escalate.  Team coordination is never a problem.

With cloud-based ACD systems, calls are resolved faster, and client satisfaction rises.

Written by on December 18th, 2014